ARE YOU LEADING YOUR LIFE LIKE AN ‘AVENGER’?

Is your past the reason for your conflicts?

Did you know that the root of many conflicts which you may have in the present lies somewhere in the past?

Unless you are able to deal with the past issue and move on with your life, you will keep getting into more and more conflict, eventually ending up with a feeling of victimization.

We either end up playing the ‘victim’ or creating the drama of a ‘villain’.  This somehow keeps confirming to our core believes which we have built over a period of time.  It’s a vicious cycle and if you are caught in it then it’s time you get the heck out with some practice of forgiveness.

Let me explain this a little more.  I had a friend of mine who was going through a troubled marriage.  Everyday used to start and end with unending arguments and they had started to become distant with each other.  The situation had precipitated to such an extent that a split was the only option they felt would help resolve this forever.  Each party claimed to be the ‘victim’ and called the other ‘villain’ of the piece.  Such positions never really help in a conflict.  It’s important that we understand the underlying causes for our reactions in the present.

An evening coffee meetup gave me the opportunity to try and help my friend through this phase and identify what was causing frequent ’emotional explosions’ in her transaction with him.

conflicts avenger

“I don’t think our marriage is going to last, looks like we are heading for a split” she said as tears swelled in her eyes.  I could see that she had over a period of time been suppressing her emotions and was looking to a person to pour that out so that she might feel lighter.  For me, I was not really concerned about the current outburst which is a result of suppression.  I was more concerned in digging deeper to let her come out with the ‘repressed’ emotions.  The difference being that the second type is the one from a long past, which is formed and lying deep underneath and is at the core of all responses of the present.

“Tell me more, I urged”.  You know, he doesn’t love me anymore and has been paying attention to other ladies.  He no longer seems to be attracted to me.  I think he has had enough of me.  I knew she was playing the ‘victim’ here and wanted to know more as to what led her to believe this was happening to her.

I had known her husband for over 15 years and saw that he was caring, helpful and a great support for the family.  I didn’t want to jump to any conclusion based on what she was telling me.  I however didn’t want to give her an instant solution or strategy to work around this, lest she feel that I am biased and am no different from her husband.

Tell me more I prodded.  “You know he is so obsessed with his daughter that it’s always about her, he has no time for me anymore” she said gritting her teeth as she banged the coffee cup on the table.  It befuddled me, as even I wondered, what would make a mom so angry that her daughter is getting so much attention from dad?

“It’s like I don’t have space in his mind anymore.  I think he is distancing himself from me and doing this deliberately”.

I thought it was a great opportunity to mine deep.  “You use the word deliberately.  From where did you get this idea?”  I asked.

“Oh! I know this game.  My Dad always used to do this to me.  He used to distance me and give attention to my sis whenever he wanted to communicate his anger towards me and teach me a lesson.  I was at the receiving end of such treatment and I can sense it if someone does it to me” she said.

“Was your Dad always distant from you? And are you saying he didn’t love you enough as he did your sis?” I asked.

“I thought that was his way of letting me know that I was not as good as my sis was.  I could never live up to his expectations, no matter what” she started to sob and I let that happen for her to get lighter in the head and probably become a little open to think more clearly when I offered an alternative way of thinking.

“So you have not been able to forgive your dad for making you feel this way?”  I asked.

She was trying to probably tell me that when someone doesn’t pay enough attention to her, its their way of communicating to her that she was not good enough or unwanted.  Unfortunately for her, she has been living with this feeling for a long time and this repressed anger started to manifest itself when she saw her husband showering his attention on their daughter.  She was actually visualizing her sis in her daughter and comparing her husband with her father.  She was playing the perfect ‘victim’ and was projecting that in every transaction.

Her husband was unfortunately becoming the reason for her to be reminded of her past and their relationship was taking the brunt of all the repressed emotions.  The problem was that the two souls didn’t know what was happening and were ending up blaming each other for the situation.

You will notice that we are not taught how to think through situations and reflect on the root causes.  Instead we are taught to react, judge, lay blame and take revenge.

Avenger

Come to think of it, most of us are leading our life like ‘Avengers’.  We want to avenge for the past crimes committed on us by our parents, teachers, friends, colleagues and whosoever.  We have unknowingly developed the victim mindset and now want to fight and harm others as much as we were harmed in the past.

“Is that the only thing about your husband that bothers you?”  I asked.  “What do you like in him, leaving this one dimension aside?”

“He always gives me my space, surprises me with gifts, helps me in chores – right from washing dishes to cooking great food when I don’t feel the energy to do anything.  In a way I am lucky that he always chips in when I need”.  Her reply surprised her as well as she paused after what she rattled about her husband just then.

Have you been evaluating your husband using the prism of your past baggage of your relationship with your Dad?  I asked.  It took some time for that question to sink in, for she paused and remained silent for a considerably long time.  I get your point she said after a while.  I am able to see that I cannot stand anyone giving more attention to others in front of me.  It keeps reminding me of all the love and affection I missed getting from my dad.  I always yearned for that.  I can see that before we had our daughter, I was getting all the attention from him.  Now it was different and I am starting to feel threatened.  I think I have been harsh on him.  “Don’t you think your daughter deserves the care and attention which you always looked for from you Dad?” I nudged.

This one interaction went off smoothly and though it took time and repeated reminders, my friends were able to iron out their differences and save themselves from damaging conflicts.

Have you ever thought about the fact that it is our repressed emotions which are at the core of conflict?

Isn’t it therefore important to go to the root of it and relate how it is affecting your present?

Can you think of some conflicts which you had and have manifested from your repressed past?

Don’t you think one needs to deal with the inner conflict before trying to solve the outer?

ARE YOU LEADING A LIFE OF AN AVENGER?

When am I going to use this?  I don’t see the point in doing these pointless drills!

I recall my Son asking me this question when he was repeatedly asked to solve some complex math problems day-in and day-out.  This was during his 10th grade.  I had then redirected him to his Math teacher as I felt I was not competent to answer his question as I myself had these questions when I was his age.

His math teacher was not as convincing in her answer and was no different from mine.  Her answer went something like “I know this is boring and seems very dull at the moment, but you must remember you might someday need it.  You wouldn’t know yet which career you are going to choose so you might not see the relevance of all these drills.  You might go into a profession where it will be really necessary one day and then you cannot be under-prepared can you?”

teacher

The answer was not satisfying and convincing enough for my son went about this agonizing path with utter lack of motivation.

I must say that most teachers do not know how to respond to such a question.  Either they lie, which even they know or they avoid a direct and clear answer, expecting that the child’s doubt will one day resolve itself if by chance he encounters a profession where he will need those skills.

You all by now know that you have only a few thousands who are really making use of integrals, or division of polynomials.  This is not just a case with a subject like math.  It is also of many other subjects of which the child will carry a doubt.

The fact that my son lived with such questions was confirmed when he asked me a similar question when he was in his Med school.  He asked me wondering why he needs to learn about subjects like orthopedics, ENT, Surgery during his under-grad days when those are mostly specialist subjects you take up while you pursue your post-grad.

This time I was wise and better prepared to respond.  I said “you have to take these subjects as similar to what weight training and calisthenics are to a game of football.  If you really want to be a player at the competitive level, you got to do these boring drills repetitively and find them pointless at times.  You won’t see football players running around with truck tires tied to their waist while playing football do you?  Neither do you find them placing traffic cones in the middle of the field and running zig zag between them.  You do see however that as a player you will use strength, speed and flexibility which you have gained by doing those boring drills, week after week to keep you fit and healthy to play the game at the highest level.”

“You see, even if you play the game just for fun, you will enjoy the game much more when you are able to run fast, dodge past defenders and tackle well if you are fit”.

When you practice these boring drills, you will find that you gain a deeper understanding of your body, health and the mental strength aspects of your life.

There are so many residual benefits of learning each subject that a teacher must be aware of.  You would do a world of good to your students and children if you could provide answers which makes sense.  I think that’s the case with math as well.  Many students which includes me, were left wondering why I need to learn calculus, theorems, integrals, polynomials where all what I needed was to add, multiply, divide and subtract in life.

Which are the boring drills which you have been living with? 

Have you ever thought of their residual benefits?

What will be your answer to your kids, students and anyone who has such a question?

Different strokes for different folks! 4 Lessons in Family Leadership

“I will ask you if I need your help” says my 23 year old son.  “Don’t tell me what I need to do” says my wife.

I have been receiving repeated reminders about the way I need to behave with members of my family.  Have I started to behave that way?  I doubt if I have been consistent enough.  Have I learnt something from this? Yes of course!  The lessons I learnt as I grew in my role as a parent and a husband were invaluable, especially so in the area of ‘family leadership’.  Let me see if I can put these in context.

Lessons on parenting

Is there a pattern in which children grow or develop?  I could definitely observe and identify a few as I grew as a parent with my son.

1.1 High on motivation – Low on skill (infancy – teens)

Up until his teens he always used to wait for some direction from me.  He never lacked in motivation but wanted to know what to do, how to do and expected me to guide him every step of the way.  He always wanted validation whether what he was doing was right.  Every positive reinforcement was absorbed with great enthusiasm which propelled him to action.  I really had to put a lot of effort to keep up with his energy and enthusiasm.

2.1 Which style worked well? – Regulate

regulate

When kids are young, in the normal circumstances they have abundant energy, however not the necessary skill set to wade through the complexities of life.  This is the time when you as a parent needs to use the ‘regulating’ style as I wish to call it.  Providing the kid with necessary direction about the ‘what’, ‘where’, ‘when’, ‘who’, ‘why’ and ‘how’ to do things.  It also demands from you that you closely monitor all actions lest they hurt themselves in the process.  I am not suggesting that there will be no hurt whatsoever, but at least minimize the possibility as a parent.  When you use this style of parenting, the child feels confident and starts to pick up the skills required along the way.  You sure would have seen young kids at the kindergarten packed with so much of energy and enthusiasm to follow their teacher.  They are ever smiling, laughing and screaming in excitement.  This is also the stage where they would demand a lot of attention.  As a parent, some of you would have experienced the demands it puts on your time and energy.  Important stage nevertheless for the parent to regulate and guide in the child’s growth.

1.2 Low on Motivation and Few Skills – (Teens – Twenties)

I observed that in his teens, my son used to have longer and frequent periods of low; was irritable; edgy and was looking to break free.  He didn’t anymore like the ‘helicopter parenting’ approach.  Wanted a little space for himself.  This was also a phase in his life where though he felt he had the necessary skill set to tackle the vagaries of life, he was unsure to go the whole hog in many of his pursuits.  This was also the time when the frequency of his  failures increased.  He tried to do many things on his own and had to find out the hard way that he didn’t have enough skill sets to succeed all of the time.  This was the period he was also trying to establish his identity in the social circles of his high school.  He had to deal with different types – from bullies to snobs; from the aggressor to the passive mate; being part of school gangs and the rivalries; from having a girlfriend and not having any; from a teacher who seemed more like a dictator than a friend.

During this period I realized that though he didn’t want to be spoon fed, he was looking for guidance from time to time.  His mind was in constant conflict for should he ‘break free’ and be ‘independent’ or does he still require ‘support’.  He was looking for answers when he was ‘stuck’ but didn’t want to be seen as weak; who needed his parents help all the time.  His actions immediately after returning from school almost always was a giveaway about what probably would have transpired in school that day.  If something bothered him, it used to be quite evident in his mannerisms.  Most often visible when he showed a sense of despair.

2.2  Which style worked well? – Guide

guide

When your teenager gets stuck, he would rarely come seeking for help.  It is difficult during this stage as he believes that he can handle all of his life situations on his own.  He might not have all the skill sets though to handle them on his own.  This is also the stage where they will venture out, experiment, fall, fail more and feel low on motivation.  He wouldn’t like you to hover around with concern all the time.  Would constantly cry for space.  What then should you do?

This is the time to do some coaching or ‘guidance’.  Be a guide who is by the side and ready to help when the situation demands.  Be willing to listen a lot and speak only when required or asked.  Parents will need a lot of empathy.  Remember, you have been through that stage yourselves and had certain expectations from your parents.  Do the same.  This is also the time to keep directing your teenagers attention to all the things he is doing right.  Use a lot of positive reinforcement.  Being overly critical is going to be counterproductive.  As a guide, always “seek first to understand then to be understood”.  Share best practices from your experience and let the teenager make his choice.  This is the time your teenager must feel responsible and learn to make his choice.  You be the ‘guide’ who can provide all the information; like a map which allows the traveler to decide his path.  That’s probably why we call people who helped us through our difficult phases in life as our “friend, philosopher and guide”

1.3 Mood swings in motivation, High Skills

I remember my early days of being in my marriage, we used to have frequent bouts of moods swings.  Sometimes we felt low and other felt high.  What were the reasons, I wondered?  Tiffs and arguments were often the case.  There were frequent turf wars not just between us but with other elders in the family.  We hated their interference into our lives.  We were grown up and wanted to be treated like one by our parents and elders in the family.  However, in the first few years of our marriage, arguments between us were more as a result of the lack of mutual respect in relationship.  Once you are over with the heady feelings of romance, life gets to the regular grind and that’s when you start to demand your space and at the same time look for a more collaborative mode of living and working the relationship. We are called ‘life partners’ after all. We didn’t like to be told ‘what to do’; more so ‘how to do’.  We took it as an insult to our maturity.  Why would anyone tell us how to go about our life?  Come on, we are married damn it and no longer kids, used to be our common complaints with our respective parents.  No matter how much we complained about this, their interference didn’t stop.  They constantly tried to get at us through their kids i.e, us.  It led to more complications in our marriage and frequent outbursts.  “Don’t just succumb to her pressures, do your own thing.  You are grown up after all” used to be the regular advice.  “Why should you ask or consult her before you do anything?”  Aren’t you capable of taking your own decisions?

I was stupid enough to believe in those words, as I myself was looking for respect in the relationship as much as my wife did. We used to use ‘violence’ and ‘silence’ as methods to get at each other.  Phew! The first few years were tumultuous to say the least.  The funny part was that we got married after we fell mad in love with each other and courted for more than a year.

Both of us started to become moody and performed the family chores only when we ‘felt’ like or were motivated.  Our levels of motivation were variable to say the least.  Both of us started to rebel with our parents and family and used to feel edgy and uncomfortable in their presence.

2.3 The style that works – being a ‘buddy’

buddy

The cry of people who have experience and skill sets is that we give them the respect they deserve.  We recognize that they have the capability and the necessary attitude to get things done on their own.  They also are looking for recognition.  Being recognized for their experience.  Parents and elders typically fall under this category of people.  All they are asking I come to realize is ‘respect’ and ‘recognition’ for the hard years they have put in.  They don’t want to decide for you but looking for you to ‘consult’ with them on important decision and take their opinion at the least.  They want to feel the part.  They are not yet comfortable with the idea that you have grown up and started to make your own decisions.  They don’t want the partnership to be broken abruptly.  Similarly, your spouse is not always wanting to be a decision maker.  All she might be asking is for ‘inclusion’ and ‘consultation’ before taking important decisions which impact the partnership and your life together.  I found that whenever, I discussed and brainstormed with my wife about certain decisions I wanted to make, not only did I get some valuable suggestions but also got her ‘full backing’.

It worked, when I started to transact with her as I would with my close ‘buddy’.  In fact our buddies are the ones on whom we place our ‘trust’, whom we ‘consult’ and ‘share’ our stories freely and with whom we are comfortably vulnerable.

Isn’t it the cry of senior members of your team in the organization as well?  All they are looking for is ‘respect’, ‘involvement’, ‘recognition’ and ‘reward’ for their experience and seniority.

Be a ‘buddy’; listen as a buddy, talk like you would to your best buddy, share, argue, learn, seek help and all that you would normally do with your bud and see the difference.

1.4 High on motivation and high on skill

“Don’t tell me what to do” says my wife each time I try to play the parent with her.  It was only an indicator that I needed to respect her vast experience and high skill set and let her be.  You needn’t do much here, do you?

2.4 Empower is the style which works best

empower

When you are aware that the person who you are dealing with has vast experience, in our case our partnership of over 25 years, then you don’t need to worry much.  Both have gone through the ups and downs of life and learnt the hard lessons.  Have gained much experience and skill set along the way to have come this far.

I realized that the best way is to clearly agree on our roles and let each other be with the ‘trust’ that each one is experienced and skilled enough to deal with any given situation.  It’s only when you start to become a parent in the relationship that we end up in conflict.  So ‘Empower’!

What I realized over the years, as in the case of organizational teams, family leadership also demands from you the use of appropriate styles based on who you transact with.

More often we get stuck using one to at the most two styles and lead ourselves into constant conflict.  I have found that people in family leadership roles, end up oscillating between two styles – ‘regulate’ or ‘empower’ and fail to realize that there are middle ground styles which are equally useful and powerful to lead.

“Different strokes for different folks”!

What’s your “Family Leadership” style?

Is it happening to you? – How not to kill your ‘self’!

I have been struggling in my pursuit of discovering my ‘true self’ or ‘identity’ and have come to realize that I have been living in the conflict of duality.

Duality of my ‘story-telling self’ and my ‘experiential self’.  I’ve been struggling to reconcile and both have been working at cross purposes thereby taking me further and further away from my true self.

I realize that my own identity has been shaped so much by the stories I have heard from childhood and that which have influenced my understanding of reality.  My parents with all good intentions have been continually narrating stories about the world around me; from people, to politics to environment to food to relatives and so on.  Each one of those stories have had a deep impact in the way I ‘experienced’ life.

Duality

For example, my parents have had a very difficult life especially in their relationships with their siblings, relatives, parents and friends.  I have grown up listening to stories about how they were taken advantage of and how this one is good or bad; deceitful or helpful; useful or useless and so on.  Most of them were stories of horrific experiences.  I realized that as I grew up I became increasingly suspicious of my relatives and kept limited or no contact with them.  I despised them even though they did not harm to me in any way.  Whenever they met me they were very loving and affectionate and I had wonderful experience being in their company.  This really confused me quite a bit.  I had avoided contact with these relatives of mine for almost 25 years purely based on the stories narrated by my parents and kept myself from experiencing it myself.  I am not suggesting that the stories were not useful, they did.  Some I felt were not ‘true’ for me and that is what bothered me.

Got me thinking!  Isn’t it the way all of us have been deceived into not experiencing the moment and basing our action on the stories narrated to us.  How are we deciding our action?  Is it really my ‘self’ which is deciding or is it the powerful story which guides all my action?

Isn’t it similar when we are asked to swallow a bitter pill?  Carefully woven stories are narrated to us in order for us to believe that something beautiful is going to happen if we take a bitter pill.  It stops us from experiencing it ourselves and make a choice.  Oh! come to think of it, are you really ‘choosing’ for yourselves or the stories are guiding your choices?

Even governments weave stories and make us believe that a draconian policy will eventually lead to days of great prosperity and growth.  You would have found that it is so difficult for you to extricate yourselves from such Intricate web of stories.  You know that it is no good or a sure path to failure yet you end up believing the story.  You take the pain and convince yourself of the story and start believing in it.

Come to think of it you never really experience it.  All your real experiences are clouded by the powerful narratives in your mind.  You are never in the ‘moment’.  Isn’t it the way we taste our coffee or tea in the morning?  Or do you really taste it as a connoisseur?

You would have seen that you have already completed your cuppa without realizing it as you were so caught up in reading the stories in the newspaper.

In fact our story-telling is so powerful that we start to prime ourselves to ‘conform’ to what we have heard or told ourselves than real experiences.  This story-telling method is being used to shape our experiences. You have stories about every aspect of your life.  Family, relationships, governments, religion, economy and the list is endless.

I realized that I am culpable as well.  My wife and I have been in the presence of our son narrating stories of our experiences with relatives and friends and that has shaped his mind without a direct experience.  He hates those who we hate, likes those who we like, keeps a distance from those who we keep a distance and so on.

Story telling

Come to think of it, my own understanding of ‘self’ is so deeply influenced by the numerous stories that I find it difficult to extricate myself from it.  The moment I feel that I have come near to it, the mind gets another conflicting story to deal with.  So the search is endless.   Is that why the gurus term it as ‘infinite self’ which transcends the body and into consciousness?

Aren’t your decisions shaped by the stories you heard or read about?  I am tempted to give another example of a restaurant menu.  When you read that a particular dish has been made from hand-picked ingredients by the Chef himself and comes from great farms of Eden, you are inclined to choose or try that particular dish.  You don’t know for sure if the Chef really went all the way to hand pick the spices; do you?

Have you denied yourselves an ‘experience’? Have you been caught in the intricate web of story-telling?  Is it possible to extricate ourselves from this duality?

Have you killed your ‘true self’?

Would you like to play ‘God’?  Why not start with someone you love?

Why not play ‘God’ to people who you really want to help?

My prayer is my conversation with ‘God’ in which I derive the maximum comfort as well as maximum strength.  It’s cause the so called ‘God’ is an entity who;

  1. Listens to me without filters
  2. Doesn’t judge me
  3. Doesn’t react to my angry outbursts
  4. I can complain to without being interrupted
  5. ben-white-ReEqHw2GyeI-unsplashWill not ridicule me for crying
  6. Will not label me
  7. Has infinite patience
  8. Does not punish or reprimand me for what I say
  9. Allows me to be just me
  10. Leaves me to make my choices

It’s now a cliché’ when you hear statements like “God help those who help themselves”  How true?

Come to think of it, this statement has deep meaning.  How does God help you?  ‘It’ (I am using ‘it’ to describe this entity as I do not for sure know ‘its’ gender) helps you by following the 10 commandments above.  In fact ‘God’ is a master facilitator.  Without being prescriptive ‘it’ guides you to make your own choices and therefore builds greater ownership and accountability.  It’s that which helps us gain clarity and succeed in life.

You can play ‘God’ to someone you love or who you work with  and help facilitate their growth by being ‘it’ and sticking to the 10 commandments of godliness which I’ve learnt from my years of prayer practice and meditation.

I’ve observed that most interpersonal relationship problems occur because we are not able to bring out the ‘God’ in us.  We either become judgmental, reactive, prescriptive, violent and start to make choices for others which kills the relationship.  Instead we can all practice these 10 behaviors.

Would you like to play ‘God’?  Why not start with someone you love?

© thecriticaldialogue.com

When you are ‘furious’ – be ‘curious’ – How to listen during a critical dialogue?

You never accept Pa.  You pick up an argument and stick to your guns without trying to understand what I am trying to tell you.  Just go and leave me alone”

I remember when I heard this for the first time from my son, my emotions were running wild.  I was hurt and he said he wanted to be left alone and didn’t want me to interfere.  I was angry as well.  How can he be so curt and not understand the concerns of a parent?  How can he take me so lightly?  I think this was spiraling out of control.

heather-m-edwards-1fn6qJQBsWE-unsplash

Almost all parents go through these emotions at some point in their life and I was no different.  In spite of your best intent, there are times when ‘the critical dialogue’ with a family member turns into an argument where your purpose changes from understanding to winning.  You hate to lose and begin to lose control of the conversation.  Simple matters escalate to include various other baggage which we might be carrying over the years of which the other doesn’t have a role to play.  It confuses, frustrates, angers and becomes emotionally draining.

So what do you do in such a situation?  “When you are ‘furious’ the best strategy is to become ‘curious’.

In an argument the most impacted is our ‘listening’.  We tend to turn every discussion into a battle and want to outwit each other without trying to understand each other’s point of view.  Many times I have observed as a facilitator when others argue almost furiously, they are actually saying the same thing or meaning the same, only that they seem to use different tone and statements.  In fact I am able to find a lot of points where both the parties seem to be in agreement.  Maybe even 90% with only 10% disagreement.  Have you found this happening?

I call this ‘furiously agreeing’ to each other.

The problem with this type of listening is that we are ‘listening as an adversary’ than a ‘buddy’.  When that happens the purpose of the discussion or argument turns to defend, contend with, resist or oppose’ and the attitude turns to ‘me Vs. you’.  The strategy then turns to ‘I have to make them feel wrong or point holes in their story or dominate the debate’ . We then start to judge, argue, interrupt, debate just to score a point.  The impact of such listening is ‘resentment’.  As my son, felt at that time.  He started to resent the idea of speaking to me as I somehow was not willing to or not showing any interest in listening to his point of view.

 I was worried.  I was the only one to whom he used to open out and talk and if this continued, he would lose an ally and start looking elsewhere for comfort.  I thought deep about what I could do?  Is there something which I can change in the way I  ‘listened’?

Listening you will agree suffers the most when you are engaged in a critical conversation with someone with whom you have a deep emotional connection.  These are the relationships we take for granted.  We do not much care to choose our words and actions wisely, thereby negatively impacting our communication.  We realize only when there is a breakdown and by that time it could be too late.

The best way to listen is by starting with the following questions in your mind.  What do I really want?  What is the best behavior I need to demonstrate to get the outcome I really want? How can I make it ‘safe’ for the other person to speak more?

Turn yourself into the ‘buddy’ mode of listening.  You would have experienced yourself that you are so comfortable talking to your best buddy.  Have you ever thought of the underlying reasons for that?  It’s because our best buds don’t judge us, they allow us to be who we are, they care for you, they are not in it to win-it.  More importantly they are ‘curious’ about you and your feelings.

So learn to ‘listen as a buddy’.  Let’s look at the steps (The 5 R’s ©)

Step 1. Recognize – the need for people to express themselves and their need to be heard.  “I understand that you really want to share some things with me”

Step 2. Request – ask questions as if you are curious to know more “I really would like to hear what makes you think I never care to listen?  What do I do which makes you feel that way”

Step 3. Reflect – confirm your understanding by repeating the speakers exact words.  It’s also like ‘mirroring’.  “So you say that I interrupt you before you complete your sentence?”

Step 4. Rephrase – using your own words to confirm the meaning.  “So you are saying that it’s best that I allow you to complete your sentence before I respond?”  Is that correct?

Step 5. Respond – with ‘open ended questions’ to deepen your understanding.  “ tell me more”; “what are your expectations from me which will make you more comfortable as you speak?”  You can even add value to the conversation by putting forth your own thoughts in a safe manner like “I agree and…..” instead of the typical confrontational “I agree but”

When you start to ‘Listen as a buddy’ your purpose is to “understand, support, assist”.  And the key attitude is “it’s me and you” ; the strategy changes from ‘me against you’ to ‘me and you’.

As I realized, my son really didn’t have much disagreement with what I was trying to say but his concern was that the way I was communicating with him.  When I changed to being his ‘buddy’, we started to have more and more of ‘the critical dialogue’ which otherwise would have been lost in furious arguments or silent resentment.

We must remember that most arguments consist only of 5 to 10 percent of the facts which people disagree with.  Our focus must always be on the ‘points of agreement’ on which we can have a meaningful dialogue and work through our differences.

So how do you Listen; as an “Adversary” or  a “Buddy”?

© thecriticaldialogue.com

When a ‘critical conversation’ turns nasty!

The more you care about an issue – the critical dialogue of ‘feedback’

“Your son is no good,  I don’t think he will pass”  said my son’s math teacher to my wife and that too in front of the whole class.  This incident I recall happened when he was in 9th grade.  My wife had gone to school concerned that our son was losing both interest and confidence in math.  She thought it will be a great idea to discuss with his teacher and understand what exactly was going wrong.

Now the teacher’s statement brought her to a boil as this dialogue turned critical.  She was furious and hit back with great force.  “I think you are no good as a teacher.  You don’t know how to teach and are blaming the kids for your failure.  I wonder how you even became a teacher.  You don’t deserve to teach”.

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She came back home furious and at the same time feeling victorious that she could hit back and hurt the teacher more than what the teacher had caused to our son.

When she came back and narrated this incident to me, I could sense that her emotions had gotten the better of her and she forgot in the process to find out the real problem my son was facing in school.  I didn’t blame her for that though, as I understood that our son’s academic progress was an issue very dear to her.

She wanted me to accompany her the next day and confront this rogue teacher as she would like to call her and give her a piece of my mind as well.  It was almost like she was goading me to hit with greater force.  I realized that the whole transaction was becoming unsafe for all parties.  A simple ‘feedback giving and receiving’ process had turned ugly.  People had started to pass judgments and conclusions instead of working with facts.  It was ‘the critical dialogue’ which I thought would give an opportunity to clear the air and get the whole process to a meaningful conversation.  I’ve been teaching ‘feedback’ process in organizations and felt that it is such a wonderful skill to improve the quality of any interpersonal relationship.  Wanted to give a shot.  Here is what I did.

Collection of facts – I asked my son as to what makes him hate math?  What was happening to him at school?  And so on.  I understood that it was not ‘math’ per se which was his problem.  His issue was with the teacher, who used to blame students in front of the whole class and pass judgments which hurt students quite a bit.  Some students chose to keep quite but my son preferred to discuss it with us and wanted to resolve it as well.  He wanted us to tell his teacher to stop criticizing him and other students in front of the whole class.  Here was an opportunity to provide feedback to the teacher concerned.

I made it the next day and this is how the conversation flowed.

Making it safe for the ‘feedback receiver’  “When I first heard your opinion about my son, my initial reaction was of anger and I really wanted to hit out and oppose you.  But after thinking about it, I’ve realized that there is more I can learn from you about my son’s progress.  I know that you care a great deal about my son and I’m confident you are well-trained.  I know you want to do best for my son and I do too. I have some fears and concerns which I feel will have huge implications for him in the future. Is it ok if I share that with you and we could together look at it objectively?

This created an environment of safety for the teacher to reply “I really feel that he has great potential and even I would want him to do well”

You notice that ‘the critical dialogue’ has turned towards a meaningful conversation the moment I created a safe environment.

The next steps are pretty straight forward in ‘giving  feedback’.

Step 1: State the facts (they can’t be denied)  “I observed that you have been critical of my son in front of the whole class”

Step 2: State the impact (results of such actions / behaviors) “He is unable to concentrate in the class due to the constant fear of being reprimanded in front of the whole class”

Step 3: State the feeling (good/bad/happy/unhappy) “I am feeling concerned about how this is impacting his self-esteem”

Step 4: State what your expectations are “I would have expected that you had a private 1:1 conversation with my son to give him your critical feedback.  Is it ok for me to expect this from you? (talking tentatively will keep the conversation in the ‘safe zone’).  It’s my son’s expectation too.

Interesting fact I learnt:  The teacher was of the opinion that if she criticized my son in front of the whole class, he would be angry and motivated to better.  Now I knew where she was coming from.

Step 5: Use ‘opinion’ instead of advice “In my opinion a 1:1 would have made it easier for him to accept your valuable feedback” (an opinion is easier for people to digest as they feel less threatened and also know that as much as you have your opinion, they would too.)

Happy ending the concerned teacher accepted the feedback and agreed that she was probably wrong in assuming that all students would respond to her techniques in the same way.  She promised to have more 1:1 with my son and help him progress.

This critical dialogue went a long way, so much so that my son not just started to like math but did well to get a perfect score in his boards and a national merit certificate for his performance in math.

When we care for an issue or feel strongly about the subject, we might not be able to demonstrate our best behavior.

We;

  • Tend to sulk
  • Get angry and violent
  • We become pushy and hurt others
  • Start to exaggerate our stories
  • Make villains of others
  • Violate their rights
  • Stop listening
  • Retaliate
  • Insult
  • Become sarcastic
  • Become judgmental

If we can step out of ourselves and start to have a dialogue only based on facts, it becomes so much easier for any ‘critical dialogue’ to become meaningful.

There are so many situations where we have the need to use ‘feedback’ as part of a critical dialogue process.  In office, with spouse, with children, colleagues and many more.  If we can use the steps as I have outlined above, we might have a chance.

 

Time To Throw Out Education Which Treats Humans As Raw Material In A Production Assembly Line🤔

What really differentiates us ‘humans’ from the rest of the living beings in this planet?

That we have our unique personality, independent thinking, special abilities, interests and more importantly we can identify these and develop them with purpose.

Yet, our education system puts all individuals through the same universal templates, rituals and patterns of study and expects them to perform at extraordinary levels and more so also enjoy what they do.

My thoughts on this arose by observing a simple ritual in an Indian temple. Here was a family who had brought their little child who had started crawling for a ceremony called ‘annaprasna’ (where the child is going to have his first taste of solid food). Towards the end of this event, several objects were neatly laid out at a short distance from the child; which included books, tools and instruments, money, jewels etc. The belief is that the child when grown up will be inclined to or do well in areas based on his choice of object. For example, if he chooses books, he will do well in knowledge work, and if money is chosen then he would be wealthy; so on and so forth.

The origins of this can be traced back even to the times of Mahabharata. Each of the Pandavas picked up a weapon of their choice and then were trained on the same for many years by their great guru Dronacharya. That they became the masters of their trade points to the fact that if we can identify and build on the strengths or natural inclination of a child early in his life, he/she can become a master and achieve great success in the field.

I have been advocating this for many years in schools, colleges and organizations. While people tend to initially agree that it’s the best course of action, somehow resist to implement it in their real world. They prefer to choose certainty (which is not guaranteed considering the varied results we get of children who have passed out from the same school under the same tutelage and similar training) to making the leap. This was also amplified from my observations from the story above. I could see that the parents and the whole family were deliberately trying to attract the child towards what they felt would be the right object to pick. The free will of the child was lost then and from then on I am sure he will be put through the grind which may not necessarily be his choosing but what the societal norms demand.

Imagine if schools actually helped kids identifying their talents right from a very young age and growing their skills for the next 12 years instead of letting them all follow the same routine and leaving them confused in life after graduation.

Don’t you see that happening all around you and all of the time? Isn’t it time to change the way we enable growth and development?

Psychometric tools are highly useful in identifying the natural predispositions of individuals and our research after thousands of administration at a senior level in organizations have confirmed. The only problem we see is that it is too late for many to rewind and start again.

Have you ever felt that you or any of your near and dear one’s have been put through the grind against their will or inclination?

Please share your comments and share widely, together we stand a chance to influence the future generations.

You Don’t Fire Your Children? Leadership lessons from parenting

What do you do when there is a dip in performance of your child at school? How do you respond when you find that your child is not very engaged at home? How do you respond to your children when they fail? How do you respond when your children get caught in sibling rivalry and conflict? What do you do?

Parenting and leadership

You don’t ‘fire’ your children, do you?

There are a lot leaders who can learn from the experience of parenting. Not just what to do but also what not to do. You don’t have to be parent, but just having observed or experienced your parent you get a lot of insights.

Dip in performance – When you find that your child’s performance is dipping and not to the potential or expectations, you do try to understand the challenges the child faces, identify the root causes, and providing coaching and mentoring to develop in the areas you found him to be weak. You are willing to invest in private tuitions, remain patient and provide an environment which will help your child to hone his skills and thrive. We don’t see that often with business leaders today. In the mad rush to meet the numbers and drive results, leaders are not sensitive to the human need of a strong ‘circle of safety’ of their team members.

Lack of engagement – As parents we are willing to invest considerable time and effort just so to ensure that our children feel engaged and sense of belonging to the family. Parents are also able to quickly sense if the child looks distant and disengaged. They don’t allow such lack of engagement to linger for long. You see parents engaging in long conversations, trying to find out what lead to such distance and the activities which interest the child. They try hard to meet those expectations. When parents fail to identify such disengagement or lack of interest in the child, they cause a lot of low grade stress and anxiety. In today’s day and age of long work hours and stressful environment this disengagement is acute and leading to stress affecting children of all age groups. Aggression and suicidal tendencies are commonplace around the world. As leaders are you investing enough time and effort to get your team engaged? Are you leading them towards workplace aggression and suicidal tendencies (in this case, deliberately not contributing enough to their role)? Why not do what you do with your children to your employees too? The large number of employee engagement programs are an indication that we have not being doing enough in the past.

Conflict – When children get into conflict both with their siblings and their friends during play, parents act as excellent facilitators who try and resolve the dispute in an unbiased way. They are willing to sit down with the concerned parties and without taking sides understand both sides of the story and attempt to get a win:win resolution. They are sensitive to the fact that any bias will impact one or the other adversely and aggravate the situation. Parents use excellent ‘negotiating’ skills to maintain family harmony. Leaders can take a leaf from the parental way of dealing with conflicts and learn to deal with workplace conflicts in a more meaningful way. This can greatly contribute to a collaborative workplace which values win:win approach.

Failure – We always heard from parents that ‘failures are stepping stones to success’. Parents are much more kind to our failures and provide all the motivation when they see that we are down and out after committing errors or mistakes. The first example of such motivation is when the child learns to take its first baby step. We fell so many times in our attempt to walk but the parent never is disappointed or disheartened. Rather the parent is delighted that we have atleast made an attempt. You also see that parents call up their friends and relatives to announce that you have made an attempt to walk or speak out your first word. Don’t you think that is what made us who we are today? If they were critical in the first instance or many subsequent attempts, the child in us would have completely withdrawn and we would have been still crawling our way to our office. Do leaders take to failure kindly at workplace? Are they willing to spend time and energy in motivating their employees to rise from the fall and lead them to success? Is there a lesson for you as a leader in this?

What are the other lessons you can think of? Please feel free to add in your comment.

5 Family Leadership Lessons You Could Apply at Work

If ever you want to perfect the ‘Art of Leading’ and the behaviors which lead you to achieve that, you don’t have to attend workshops , seminars and read books; but to look inwards; to yourself and the way you ‘Lead’ in your family. Let me explain this a little. family

What do you think are the hallmark of a leader that he has, shows or possesses;

  1. Provides
  2. Nurtures
  3. Protects
  4. Builds
  5. Develops and Grows

Don’t you think as the head of a family or as a parent you do that at home? Why can’t you just take those very behaviors or actions to your office? Isn’t that what you yourself want or expect from the person who leads you in your office or who you choose to follow? Let’s look at these in a little more detail

Leader as a Provider

At home and as a provider of your family food, money, clothing and basic necessities of life. You ensure that no one is deprived of the bare minimum required for comfortable living. More importantly you are continually focused on and measuring your families conditions on these parameters. Providing all the members of your family with an environment which helps them achieve the goals which they have set out to achieve or aspire for.

Do you do the same as a ‘Leader’ in your office? Do you provide for or ensure enough wealth, good food and a healthy environment where your employees can feel comfortable? Isn’t it as important to your professional family as well?

Leader as a Nurturer

What are the nurturing behaviors family leaders exhibit? They nurture importantly the values and behaviors in their members. They provide the cultural context to the family; sensitize members and help them remain true to their culture. By the daily nurturing of such behaviors they develop habits in members which help them to face the challenges which the environment poses and succeed.

Leader as a Protector

Providing a safe and secure environment is one of the primary responsibility of the family leader. It ensures that the members of the family are confident and can perform their duties without any fear. The fact that their family will back them up in the face of any adversity provides a lot of confidence for them to explore, seek out and achieve success in their chosen path.

Leader as a Builder

Not just building homes but building character and skills is another role which the family leader plays in his day to day life. By demonstrating exemplary behavior himself, he encourages the members to do the same. It is a fact that the members start to mirror behaviors shown by their leader and turn out to become like them in the long run.

Leader as a Developer

The leader is also constantly looking for and aiding the development of skills in their members to better prepare for the future.

Leader as an agent of Growth

The leader provides a vision of the best future state to all members of the family. He constantly motivates members to work hard towards achievement of set goals. He provides regular feedback on what is working and not working and is not hesitant in doing so. He measures progress and helps his flock remain focused and prevent them from going astray.

If you can do all of the above for your family; why can’t we do the same with our office family? When you provide, nurture, build, develop and grow your teams just as you would your family, you will be surely succeeding as a leader.